As China becomes the biggest source of international tourists, Ritz-Carlton hotels around the world are trying to adapt to the Chinese market, including employing Chinese-speaking staff and serving food that suits the Chinese appetite, said a Beijing-based general manager.
In this video, Karan Jain, general manager of the Ritz-Carlton Hotel on Financial Street in Beijing, shares his hotel management experience, industry insights and life in China.
Karan has worked in different cities in China and found regional diversities depending on local culture. In his opinion, the southern part of China focuses on food and lifestyle while northern cities center more on cultural elements. With this in mind, hotel managers decided to inject Chinese elements into the business, such as Feng Shui, which has successfully attracted many customers.